Civil Service Test Prep Booklets

The CSEA WORK Institute offers 28 test preparation booklets that are designed to help individuals prepare to take state and local government civil service exams. Booklet titles correspond with topics listed on civil service exam announcements under the heading “Subject of Written Examination.”

Not sure which booklets you’ll need?

CSEA members may download these books by going onto the website at – you must be register in order to get this information.

First-time users will need to activate an account in order to access the books. Please remember to change your password and set a security question after you log in for the first time.

To mail order hard copies, download our booklet order form.

We cannot take phone orders because we cannot accept phone payment via credit or debit cards.

Our popular civil service test preparation video “Making the Mark: Tips and Strategies for Civil Service Test Takers” is an interactive DVD test preparation program with a 57-page companion workbook.
It includes sections on

General Test-taking Tips and Strategies
Understanding and Interpreting Written Material
Basic Math
Office Record Keeping
Understanding and Interpreting Tabular Material
Preparing Written Material
Alphabetizing/Name and Number Checking

While supplies last, you can still order the original VHS program (with companion workbook), which covers

General Test-taking Tips and Strategies
Understanding and Interpreting Written Material
Preparing Written Material
Understanding and Interpreting Tabular Material
Evaluating Conclusions in the Light of Known Facts

What booklets do you need?

You probably won’t find a single booklet whose title matches the title of your test. Our books cover individual topics that appear on NYS civil service tests under one of the following headings:

Subject of Examination:

Subject of Written Examination:

Scope of Examination:

Try to match the topics you see on your announcement to the titles of our test prep books.

Your exam announcement must be for your position only or for your position and others in the same series (e.g., the state Principal Clerical Series) in order to have a Subject of Exam section. If it’s a statement of several unrelated positions put out as a general announcement by your local civil service office, it will not list subjects of examination for any of the positions announced.

For topics you don’t see:

In general, if you don’t see it, we don’t have it, but sometimes one of our books will provide full or at least partial coverage for a topic with a different name on your announcement.

Some common topics we cover in booklets with different names:

Clerical Operations with Letters and Numbers – book 20
Clerical Checking – book 20
Filing – book 20
Organizing Data into Tables and Records – book 26
Evaluating Information and Evidence – book 12 or 14
Arithmetic Computation with (or without) calculator – book 2
Number Facility – book 2
Court Record Keeping – approximate match, book 26
Basic Computer Concepts – partial match, book 23
Office Management – partial match, book 24
Advising and Interacting with Others – partial match, book 13
Providing Good Customer Service – partial match, book 13

Our 28 books cover a relatively small number of the most common of the hundreds of topics found on the thousands of civil service exams administered around the state.

Some subject areas where we have NO SPECIFIC MATERIAL:

♦ Science/Engineering
♦ Administration, Budgeting and Program Planning
♦ Custodial
♦ Human Resources/Staff Development
♦ Building/Equipment Maintenance
♦ Computer Programming/Database Management

If you’ve checked your exam announcement and you aren’t sure whether one of our books can help you, give us a call at 866-478-5548 or email Trevor Robertson.

Testimony on the FY 2015-16 Executive Budget

Testimony on the FY 2015-16 Executive Budget Proposal Workforce Development

Presented Before:  New York State Finance Committee Chair, Senator John DeFrancisco & New York State Assembly Ways and Means Committee Chair, Assemblyman Herman D. Farrell, Jr.

On  Friday, February 27, 2015, Albany, NY 

Testimony Presented by:  Fran Turner, Director, Legislative and Political Action Department